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Ridvay Privacy Policy

Last Updated: November 4, 2025

This Privacy Policy describes how Ridvay ("we," "us," or "our") collects, uses, discloses, and protects your information when you visit our website, https://www.ridvay.com (the "Site"), or use our services (the "Services").

1. Information We Collect

We collect information that you provide directly to us and information that we automatically collect when you use the Site and Services.

Information You Provide:

  • Account Information: When you create an account with Ridvay, we collect personal information such as your name, email address, and password.
  • Profile Information: You must provide a display name for your profile. This display name will be publicly visible when you create and share prompts in our Prompt Library. We require a display name (not your email address) to protect your privacy and maintain a professional community environment.
  • Contact Information: We collect contact information, such as your phone number, when you choose to provide it.
  • Payment Information: If you purchase any Services, we collect payment information, such as your credit card details, through Stripe, a secure third-party payment processor. We do not store your payment information.
  • Content You Submit: We collect content that you submit to the Site and Services, including:
    • Chat conversations and messages with AI assistants
    • Prompts you create for the Prompt Library
    • Files, images, videos, and documents you upload
    • Projects and discussions you create
    • Search queries and interactions
  • Sharing Preferences: When you share chat conversations, prompts, or projects, we collect information about your sharing settings, including whether content is public or shared with specific users via email invitations.

Automatically Collected Information:

  • Usage Data: We collect data about how you interact with the Site and Services, such as the pages you visit, the features you use, chat sessions, AI models selected, and the time spent on the Site.
  • Device Information: We collect information about your device, such as your IP address, operating system, browser type, and unique device identifiers.
  • Location Information: We may collect your location information if you enable location services on your device.
  • Analytics Data: We use analytics tools to understand how users interact with our Services and improve user experience.

2. How We Use Your Information

We use your information for the following purposes:

  • To Provide and Improve Our Services: We use your information to provide you with the Services, including AI chat functionality, prompt library, file processing, and other features. We also use your data to personalize your experience and develop new features.
  • To Process AI Interactions: Your chat messages and content may be processed by third-party AI providers (including Google Vertex AI, OpenAI, Anthropic, Groq, xAI, and Mistral) to generate responses, depending on which AI model you select. Additionally, we host private AI models on our own infrastructure where your data never leaves our servers. We do not share your conversations with any third parties for training purposes, marketing, or any other use beyond generating your requested AI responses. We only work with AI providers that respect user privacy and do not use your data for model training without explicit opt-in.
  • To Enable Sharing and Collaboration: When you share chat conversations, prompts, or projects, we use your sharing preferences to control access and enable collaboration with invited users.
  • To Communicate with You: We use your information to communicate with you about your account, the Services, important updates, and respond to your inquiries.
  • To Process Payments: We use your payment information, collected through Stripe, to process payments for Services you purchase and manage subscriptions.
  • To Protect Our Services and Users: We use your information to detect and prevent fraud, unauthorized access, abuse, and other harmful activities.
  • To Analyze and Improve Our Services: We use analytics data to understand how users interact with the Site and Services and to improve our offerings. We only use privacy-respecting analytics tools that do not track individual users across the web.
  • To Conduct Marketing and Advertising: We may use your information to send you marketing and advertising communications that we believe are relevant to you. You can opt out of these communications at any time.
  • To Manage Affiliate Program: If you participate in our affiliate program, we use your information to track referrals and process commission payments.

3. Sharing Your Information

Privacy First Approach: We do not sell, rent, or share your personal information with third parties for their marketing purposes. We only share your information in the limited circumstances described below, and only with providers that respect user privacy.

  • Public Content: When you create public prompts in our Prompt Library or mark chat conversations as public, your display name and the content you create will be visible to all users of the platform. Please do not use your email address as your display name to protect your privacy.
  • Shared Conversations and Projects: When you share chat conversations, projects, or discussions with specific users:
    • You can invite users via email to view or collaborate on your content
    • Invited users with "view" permission can read shared content
    • Invited users with "collaborate" permission can add messages and make changes
    • You can revoke access at any time through sharing settings
    • Shared content remains private to invited users unless marked as public
  • AI Service Providers: Depending on which AI model you select, your chat messages may be processed by third-party AI providers to generate responses:
    • Self-Hosted Models: We host private AI models on our own infrastructure. When you use these models, your data never leaves our servers and is not shared with any third parties.
    • Privacy-Respecting Third-Party Providers: For certain AI models, we use carefully selected third-party providers (including Google Vertex AI, OpenAI, Anthropic, Groq, xAI, Mistral, Together AI, Lambda Labs, and others) that do not collect, store, or use your data for any purpose beyond generating your requested AI responses. We only partner with providers that:
      • Do not use your conversations for model training without explicit consent
      • Do not retain your data beyond what is necessary to generate responses
      • Do not share your information with third parties for marketing or other purposes
      • Maintain strong privacy and security standards
    • Major Provider Privacy Policies: You can review the privacy policies of our major AI providers:
    • Important: Regardless of which AI provider is used, your conversations are never shared for marketing, training, or any purpose other than generating your requested AI responses.
  • Essential Service Providers: We share limited information with trusted service providers who perform services on our behalf and are contractually obligated to protect your data:
    • Stripe for secure payment processing (we do not store your payment information)
    • Firebase/Google Cloud Platform for hosting and infrastructure
    • Email service providers for transactional emails (account verification, password reset, etc.)
    We carefully select only providers that respect user privacy and do not use your information for their own purposes.
  • Affiliate Partners: If you were referred to Ridvay through an affiliate link, we share limited information (referral success, commission amounts) with the referring affiliate partner.
  • Legal Requirements: We may disclose your information if required by law or regulation, or to comply with a legal process, court order, or government request.
  • Protection of Rights: We may disclose your information to protect the rights, property, or safety of Ridvay, our users, or others, including to detect and prevent fraud or security issues.
  • Business Transfers: If Ridvay is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. Stripe handles all payment processing with its own robust security measures. However, no website or online service is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Your Rights

You have certain rights regarding your information, including the right to:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information we hold about you.
  • Deletion: You can request that we delete your personal information.
  • Restriction: You can request that we restrict the processing of your personal information.
  • Portability: You can request that we provide you with a copy of your personal information in a portable format.
  • Opt-out of Marketing: You can opt out of receiving marketing communications from us at any time.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your activity on the Site. You can manage your cookie preferences through your browser settings.

7. Children's Privacy

The Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at legal@ridvay.com.

10. Stripe's Privacy Policy

You can find more information about Stripe's privacy practices at: https://stripe.com/privacy.